FAQs
Most Asked Questions
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After including both production and delivery, we estimate a timeframe of 7–9 business days for delivery.
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We currently offer shipping within the U.S. for a flat $7.95 rate. With our global expansion underway, international shipping will be available soon.
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We adhere to a 14-day return policy, allowing you a period of 14 days from the date of delivery to submit a return request. We kindly ask that all returns be initiated within this timeframe.
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To qualify for a return, your item must be in its original condition, unworn, unused, and in its original packaging. Additionally, you must provide the receipt or proof of purchase.
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Regrettably, we are unable to accept returns on items purchased during sales, items that fall outside the 14-day return window, or items that are returned to us without prior authorization. We appreciate your understanding and cooperation in adhering to our return policy.
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Be advised that we do not assume responsibility for any customs charges, including import duties or taxes, associated with returns. You will be solely responsible for all costs and fees incurred in the return process.
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To initiate a return, kindly contact us at Info@exodusvsquez.com
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Once we have received and thoroughly inspected your return, we will notify you of the outcome and inform you whether the refund has been approved. If the refund is approved, it will be processed and credited to your original payment method within 14 business days. Please be aware that the time taken for your bank or credit card issuer to process and post the refund may vary, and it could take additional time for the amount to appear in your account.
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Check our size chart table.
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We ask that you inspect your order. Should you find the item to be defective, damaged, or incorrect, please contact us promptly so that we may assess the matter and take appropriate action to resolve the issue to your satisfaction.
-
Regarding any issue, kindly contact us at info@exodusvsquez.com or visit our contact page by clicking here.
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We always aim to answer every question within 48 hours.
-
After including both production and delivery, we estimate a timeframe of 7–9 business days for delivery.
-
We adhere to a 14-day return policy, allowing you a period of 14 days from the date of delivery to submit a return request. We kindly ask that all returns be initiated within this timeframe.
-
Regrettably, we are unable to accept returns on items purchased during sales, items that fall outside the 14-day return window, or items that are returned to us without prior authorization. We appreciate your understanding and cooperation in adhering to our return policy.
-
To initiate a return, kindly contact us at Info@exodusvsquez.com
-
Check our size chart table.
-
Regarding any issue, kindly contact us at info@exodusvsquez.com or visit our contact page by clicking here.
-
We currently offer shipping within the U.S. for a flat $7.95 rate. With our global expansion underway, international shipping will be available soon.
-
To qualify for a return, your item must be in its original condition, unworn, unused, and in its original packaging. Additionally, you must provide the receipt or proof of purchase.
-
Be advised that we do not assume responsibility for any customs charges, including import duties or taxes, associated with returns. You will be solely responsible for all costs and fees incurred in the return process.
-
Once we have received and thoroughly inspected your return, we will notify you of the outcome and inform you whether the refund has been approved. If the refund is approved, it will be processed and credited to your original payment method within 14 business days. Please be aware that the time taken for your bank or credit card issuer to process and post the refund may vary, and it could take additional time for the amount to appear in your account.
-
We ask that you inspect your order. Should you find the item to be defective, damaged, or incorrect, please contact us promptly so that we may assess the matter and take appropriate action to resolve the issue to your satisfaction.
-
We always aim to answer every question within 48 hours.
